2017 Arizona LeadingAge Annual Conference & Expo

May 31 - June 2, 2017

We-Ko-Pa Resort & Conference Center

Scottsdale, Arizona

Full Schedule

Click on speaker name for bio.


NAB (& Az NCIA accepted): up to 13 CEU's approved participant hours

NAAPCC: up to 14.5 CEU's approved participant hours

NASW: up to 14 CEU's approved participant hours

NCIA: 1 CEU for Membership Meeting

WEDNESDAY, MAY 31                                                                                    

12:00 - 1:00 PM    Registration

12:00 - 4:30 PM    “Dementia Experience Room” | 30-minute  Interactive Exhibit | Debi Elder & Pam Koester (0.5 CEUs)

Join us for an immersive walk through the diminished sensory experience of a person living with dementia. With the aid of special tools, The Dementia Experience Room simulates the day-to-day challenge of having dementia. With over 5 million people in the United States afflicted, chances are you have been personally touched by dementia. But unless you have some form of dementia, it is hard to imagine what it must feel like from the inside. This is a unique opportunity to gain empathy for the daily struggles involved with severe physical and cognitive decline.

Sign-up available for confirmed registrants of the Annual Conference.

Sponsored by  Haven Senior Horizons of Phoenix

1:00 - 1:30 PM      Welcome - Power of Purpose | AzLA CEO,  Pam Koester

1:30 - 3:00 PM      Opening Keynote - There Is No “They” – Delivering Care from the Customer’s Perspective | Larry Johnson (1.5 CEUs)

In this dynamic, humorous, and heart-felt presentation, Mr. Johnson shows the audience how they can make a huge difference in residents’ perceptions of the care they receive. Mr. Johnson’s wife, CJ was involved in an accident that changed their world. He shares their story, which is a story of frustration and reward, despair and hope, tragedy and joy. It’s a story that will touch everyone and make them glad they have chosen to work in this very noble field of aging.

3:15 - 4:45 PM      Breakout Sessions (1.5 CEUs)

According to the 2012 AARP Bulletin, 10-20% of older adults in senior living communities express mistreatment by their peers – and this behavior most often goes unnoticed and unreported. In addition to bullying and physical abuse, often the mistreatment is subtle, sometimes even unintentional, yet offensive behaviors (termed micro-aggressions) that are disruptive to building culture. Residents report having to relive challenges they previously faced in middle school or high school, such as not fitting in, or having to navigate around cliques. Our innovative project adapted evidence-based programs and culture building lessons learned from schools, and other communal settings, to develop a model that meets the aging-related needs of older adults in IL/ALF communal settings. Utilizing the expertise of school educators, gerontologists, and industry leaders we implemented sustainable programs designed to promote resident engagement and wellness by incorporating an institution-wide culture of inclusiveness.
    • The Big Branding Session: How to Build Your Community’s Reputation as Employer of Choice & Residence of Choice  |   Angus Brown, Shawn Leary
    With the U.S. economy growing stronger, many seniors are reconsidering their retirement options. Concurrently, skilled employees are in high demand, which requires potential employers to step up their game to attract and retain the best workers. Profiling three senior living communities with thriving Employer of Choice and Residence of Choice programs, we’ll discuss how community leaders can foster greater understanding and empathy among generations within their communities; address current trends impacting resident occupancy, talent acquisition and retention; and highlight key strategies for effective employer branding to potential employees, residents and their families.
      What do Millennials, New Urbanism, Baby Boomers, Agritourism and Life Plan Communities all have in common? A lot more than you might think! Come see how Sun Health is creating a new Life Plan Community that orchestrates the very best aspect of senior living. Move over millennials- it’s not your turn yet!
        • Turbocharge Your QAPI: Empower All Nursing Home Staff to be Active in Performance Improvement | Keith Chartier,  MPH
        Quality Assurance & Performance Improvement (QAPI) is a powerful, proactive approach to improving nursing home quality of care for residents. QAPI is most successful when all staff members are involved in performance improvement. Therefore, it’s vital to tap into each person’s unique viewpoint to identify and solve challenges. This can be done through creating an efficient QAPI plan to drive the improvement process.

          5:00 - 7:30 PM      Exhibit Hall Opens; Cocktails; Chef Tasting Party

          7:30 PM                Poker Tournament - Benefits the Foundation (Amateurs Welcome!)

          THURSDAY, JUNE 1                                                                                        

          7:30 - 8:15 AM      Registration

          7:30 - 8:30 AM      Continental Breakfast

          7:30 - 3:00 PM      “Dementia Experience Room” | 30-minute Interactive Exhibit | Debi Elder & Pam Koester (0.5 CEUs)

          Join us for an immersive walk through the diminished sensory experience of a person living with dementia. With the aid of special tools, The Dementia Experience Room simulates the day-to-day challenge of having dementia. With over 5 million people in the United States afflicted, chances are you have been personally touched by dementia. But unless you have some form of dementia, it is hard to imagine what it must feel like from the inside. This is a unique opportunity to gain empathy for the daily struggles involved with severe physical and cognitive decline.

          Sign-up available for confirmed registrants of the Annual Conference.

          Sponsored by  Haven Senior Horizons of Phoenix

          8:15 - 8:30 AM      Welcome - Power of Purpose

          8:30 - 10:00 AM    General Session - Protecting Yourself from Ethical Slippage in the Workplace | Marianne Jennings (1.5 CEUs)

          Have you ever faced outside pressure to go against what you thought was the “right” decision? When colleagues, superiors, clients, or other key stakeholders are at odds with our better judgment, it is easy to set aside solid ethical analysis, blinding us to risk and potentially serious consequences. In this session, ASU Professor Emeritus Marianne Jennings will address the cultural factors that overpower ethical choices in the work environment. Learn about the subtle psychological traps that lull us into a false sense of security about our organizational cultures and our ethics, and how to protect yourself from associated risks.

          10:15 - 11:45 AM    Breakout Sessions (1.5 CEUs)

          How do we preserve brain health throughout our lives? When it comes to our brains, research shows we must “use it or lose it”! In this session, Dr. Paul Bendheim, a board- certified neurologist, clinical professor of neurology at the University of Arizona College of Medicine – Phoenix, and founder of BrainSavers, shares strategies for maintaining an evidence-based, fun-filled lifestyle that exercises and strengthens your brain as well as your body. Learn to reduce the impact of age-associated memory loss and the risk of developing Alzheimer’s disease by incorporating a few basic practices into your daily lives. Gain valuable relaxation skills and enjoy a more active, happy, purposeful and healthy life at any age.
            Learn about the best practices of provider members who are expanding into home and community based services. What are the opportunities and challenges for each home and community-based service provider in the present and future? Understand how changes in regulations and payment methodologies are the catalyst for changes in the field. Assess the development of home and community based providers under alternative payment models in a highly competitive environment. Review the CMS Innovation demonstrations and how these demonstrations will advance major changes to Medicare and Medicaid.
              This case study explores the development process for two independent living projects in rural Arizona. Learn about the roles of the developer, architect, builder, community partners, and the health care sector in creating affordable healthy communities for seniors to live and thrive in rural Arizona.
                Not-for-profit skilled nursing providers are facing a multitude of headwinds, including: razor-thin margins; increasing for-profit competition; changing payment models; declining reimbursement; staffing shortages; aging infrastructure; and shifting care models, just to name a few. In addition, census and length of stay are trending down as more services are provided in the home, while acuity of new patients is higher than ever before. These challenges are further substantiated by a recent Ziegler poll of senior living CFOs, which revealed that roughly 75% of not-for-profit providers are feeling some type of increased pressure or challenges in their skilled/healthcare setting. How should providers position their organizations to succeed in the face of these challenges? Can you become/remain a provider of choice in your market, or should you perhaps consider exiting skilled nursing altogether?

                  12:00 - 1:00 PM     Exhibit Hall Lunch

                  1:00 - 2:30 PM       Breakout Sessions (1.5 CEUs)

                  • Turning Residents and Families Into Outrageously Loyal Fans | Larry Johnson
                  Research at the University of Texas found that customer satisfaction is no guarantee of customer loyalty – that loyalty only comes from customers who love you. Companies like Disney, USAA, and Nordstrom Department Stores figured that out long ago so they provide customers with experiences that make customers love them. Hospitals that rate as the top 3 of the 2016 America’s 100 Best Hospitals for Patient Experience have done the same. Mr. Johnson will show you how to create that loyalty for your health care organization.
                    In this session, AHCCCS will review new CMS regulations for Home & Community Based Services - including assisted living - and discuss how AHCCCS is implementing the new federal rules in Arizona.
                      This session will provide an overview of the CMS Final Rule addressing the requirements of participation for nursing facilities. The Final Rule represents the first comprehensive update to regulatory requirements since 1991. The session will focus on changes made to previous requirements, new requirements and key implementation deadlines.
                        • Affordable Housing Policy & Trends: What’s New & What You Can Do | Evan Carmen, David Smart
                        This session will address housing politics, and how to be your residents’ best advocate. Learn the basics of legislative advocacy, including details about the major pieces of legislation before Congress that impact the housing community. Find out effective strategies to advocate for your communities and how to use your federal representative as an advocacy resource.  Also you will learn about trends in affordable housing and services from one affordable housing community in Colorado.  Learn how Eaton Senior Communities in Lakewood, CO established a culture of wellness for their residents.

                          2:30 - 3:00 PM      Exhibit Hall Drawings; Exhibits Close

                          3:15 - 4:15 PM      Breakout Sessions (1 CEU)

                          • AZDHS Update:  Keeping Your Facility Compliant & Your Residents Happy | Diane Eckles
                          Diane Eckles of Arizona Department of Health Services presents important agency updates impacting Long Term Care and Assisted Living facilities. What are the top ten deficiencies in senior care facilities? What are the complaint trends? How do you effectively implement the new CMS rules? Eckles will provide answers to these questions and more in this informative session.
                            Beatitudes Center for Lifelong Learners in Phoenix is a program of stimulating classes for residents, which recognizes the importance of continued learning in later years. Empowered by primary administrators, LLL is operated by a resident committee, focused on mission, teamwork and autonomy. This session will explain how the LLL committee accomplishes its goals.
                              • Demystifying Assisted Living Marketing: Taking a Proactive Approach to Your Program’s Success | Rick Hunsicker
                              The competitive landscape for assisted living and memory care is becoming increasingly crowded. Successful healthcare organizations need to be proactive with their sales and marketing programs to not only stay competitive, but to survive and thrive, today and into the future. This session provides healthcare leadership with the information and understanding to justify, develop and implement a metrics-driven sales and marketing program typically reserved for the independent living realm.

                                Creating a sustainable community over time requires a purpose driven planning process which thoughtfully considers new construction versus retrofitting for repositioning existing properties / environments / culture. This requires planning through analysis and understanding of each community’s market demand context; strategic planning context; operational context; financial feasibility context; campus context; and place making context.

                                  4:15 - 4:30 PM      Break

                                  4:30 - 5:30 PM      Breakout Sessions (1 CEU)

                                  By presenting two different case studies (with images and graphics) of Grandview Terrace and Royal Oaks in relationship to each specific existing context, attendees will see and hear examples of how each community is evolving and embracing change with today’s resident expectations, as well as their commitment to planning for the future (flexibility).
                                    • How Music and Technology are Elevating Cognitive Care | Andy Tubman
                                    Certified music therapist Andy Tubman will take the audience on a musical journey that will reveal the science and business behind active music making and how it can help providers meet the needs of a wide variety of residents, including those with dementia, Parkinson’s disease and low vision.
                                      Conflicts in our life emerge continually, especially in our professional lives as we interact with co-workers, residents, our resident families, and the general public. This session will provide easy to recall strategies to use to manage the conflict in your life. Learn how to approach any situation and find an agreeable resolution for both parties.
                                        The Newman v. Select Specialty Hospital case was a game changer for Arizona nursing homes. As a result of Newman, punitive damages are in play in most Adult Protective Services Act (APSA) cases against Arizona nursing homes. In this session, attorneys David Cohen and Elizabeth Gilbert will discuss the Newman decision, the impact of Newman, and how nursing homes can attempt to protect themselves from being subject to punitive damages under Newman.

                                        6:00 PM                Cocktails & Awards Dinner Ticket Required

                                          FRIDAY, JUNE 2                                                                                               

                                          7:30 - 8:30 AM      Buffet Breakfast

                                          7:30 - 8:30 AM      Annual Member Meeting Installation of Board

                                          8:45 - 10:15 AM    Breakout Sessions (1.5 CEUs)

                                          With a new Administration the world of aging services and LTSS is certainly in the midst of great change. This session will look at the changes in payment models and regulations across the provider service continuum. We will point out new challenges AND new opportunities for all provider types. We will pull it all together with a view of what the future looks like for aging services.
                                            • A Matter of Respect - Using the Least Intrusive Legal Intervention | Charles Arnold 
                                            This session, presented by Charles "Chick" Arnold who has been a forceful advocate for the rights of the elderly and mentally ill for well over 30 years, will address the many ways to maximize and foster independence of those we seek to protect by using the least intrusive – and most respectful – legal interventions necessary to meet their needs.
                                              Compassion Fatigue is an emotional and physical state characterized by a gradual lessening of compassion over time. Sufferers may exhibit a host of symptoms including: hopelessness, a decrease in experiences of pleasure, constant stress and anxiety, sleeplessness or nightmares, and a pervasive negative attitude. Appropriate and frequent self-care may alleviate some of the negative impacts of compassion fatigue. Self-care involves learning how to take care of your physical and emotional health and to identify those issues that trigger you. Participates will learn strategies for engaging in self-care to reduce the impact of compassion fatigue.
                                                In a time when innovation is fast-tracked with real-time access to most information and resources, the opportunity for innovation in the aging space is significant. Not only is the 50+ market growing significantly, but needs and desires are changing from the traditional approaches that have been used in the past. As baby boomers age into retirement, technologies can make life easier and more enjoyable for both this group as well as their circles of family and friends. Join us as we discuss some of the most innovative solutions from Arizona and beyond.
                                                  • AzDHS: Life Safety Codes & Compliance with Physical Plant Codes & Standards | Kathryn McCanna
                                                  This session, presented by Arizona Department of Health Services, focuses on Physical Plant Standards and Life Safety Code compliance as an important means to ensure a safe environment for those receiving care and services in a licensed Health Care Institution. Is your facility up to code? Want to make sure your construction or modification project is approved? Learn about the 10 most cited deficiencies and tips on how to avoid them.

                                                    10:30 AM - Noon    Closing Keynote  Embracing the Spirit of Innovation | Steve Lindsey (1.5 CEUs)

                                                    We are occupying a place and time in history that is experiencing unprecedented change and exponential growth. As we seek to find the best ways to serve older adults in this new world we have to begin viewing innovation as not only an opportunity, but also a responsibility. From attracting new residents in their 50s and 60s to incorporating aeroponic gardening into its culinary program to a focus on purposeful living, Garden Spot Village has fostered a culture of innovation with great results. In this session you will hear what they have learned in the process.

                                                    12:00 PM / Noon    Conference Adjourned

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