Thursday, 3:30 pm - 4:30 pm, Breakout Session

28) Beyond the Pizza Party: Staff Recognition to Impact Quality     1 CEU

Kathleen D Weissberg, MS, OTD, OTR/L, CMDCP, CDP, CFPS  |  National Director of Education, Select Rehabilitation

This session looks at recognition and employee appreciation through several different lenses. What types of recognition and appreciation do our employees really want to see from leadership? What are the generational preferences of employee recognition and how can we incorporate these into the culture of our community? How can we go beyond the jargon of “employee satisfaction,” and create an atmosphere where individuals overcome challenges and enjoy their work?

Session Objectives:

• Describe age and generational preferences related to recognition in the workplace.
• Identify the impact of professional development on employee retention.
• List key strategies to change the mindset and approach to staff appreciation in an intentional manner.
• Explain the quality measures related to staff mix and turnover and their impact on quality outcomes.

Target Audience – General:  CEO / Administrator; DON / Nurse Manager; Resident Services / Social Services; Human Resources; Wellness / Activities

Target Audience – Provider Types:  Life Plan Communities (CCRCs); Assisted Living / Residential Care; Nursing Home

Thursday, 3:30 pm - 4:30 pm, Breakout Session

29) Building Healthy Sustainable Organizations     1 CEU

Mary Muñoz, MBA  |  Senior ManagingDirector, Ziegler

Daren Bell, BA |  Director, Ziegler

This session addresses the increasing operational pressures LPCs are faced with due in large part to wage and inflationary forces driving down profitability margins. We will discuss the importance of “getting back to basics” and doubling-down on core competencies to improve margins, while searching for alternative revenue sources to improve sustainability.

This could be finding ways to access capital to launch new ventures or add enhancing services, or it may be time to cut extra services that were added for occupancy development and are now too costly. During this presentation, revenue enhancing ideas, tools to manage workforce issues, technology solutions, and benchmarking tactics will be introduced and discussed.

This session will also touch on alternative solutions for those organizations that may have a tougher road to reaching sustainability. This includes macro-trends around the broader consolidation taking place in the senior living industry and how this trend can impact organizations differently.

Session Objectives:

• Learn how successful senior living organizations are managing the pressures associated with labor shortages, wage pressures and inflation.
• Gain insights into ways organizations are maximizing revenue potential and implementing cost-cutting strategies.
• Better understand the consolidation occurring in the industry, and what it could mean for your organization.
• Come away with strategies for improving operations.

Target Audience – General:  CEO / Administrator; CFO / Finance; Trustees

Target Audience – Provider Types:  Life Plan Communities (CCRCs); Assisted Living / Residential Care; Market Rate Independent Living; Home and Community Based Services, including Homecare

Thursday, 3:30 pm - 4:30 pm, Breakout Session

30) Spark Engagement!     1 CEU

Tara Krantzman, BS, MHI  |  Chief Operating Officer, Oakwood Creative Care Center

Dynamic engagement is the secret sauce to sparking joy, creating community, and enhancing quality of life for older adults with cognitive and physical challenges. Session participants will engage in meaningful dialogue about engagement, the need to overcome a fear driven sector, and creating dynamic inclusive engagement opportunities. This hands on workshop will teach the value and importance of materials and curriculum, setting the environment up for success, and facilitating for success.

Session Objectives:

• Increase community education on engagement and why it is important for older adults with cognitive and physical challenges. 
• Increase quality engagement skillsets of the workforce by teaching the value and importance of curriculum, materials, setting up the environment, using various facilitating skills and techniques, resource navigation, and challenging the status quo.

Target Audience – General:  CEO / Administrator; DON / Nurse Manager; Resident Services / Social Services; Wellness / Activities

Target Audience – Provider Types:  Life Plan Communities (CCRCs); Assisted Living / Residential Care; Nursing Home; Adult Day Services; Behavioral Health

Thursday, 3:30 pm - 4:30 pm, Breakout Session

31) Data + Technology = Boosted Resident Engagement     1 CEU

Emily Steedman, BS, RAC-CT  |  Area Director, Consonus Healthcare

We all utilize some form of technology in our lives, so why not lean into technology to engage residents and their families in optimizing their health journey? Access to data allows us to tell a better story, cater to individualized needs, and provide purposeful person-centric care. This allows us to put the residents and their family members at the center of everything we do, thus, boosting engagement and increasing market share.

Session Objectives:

• Identify different data sources available through commonly used technology. 

• Utilize data to determine effective programming. 

• Leverage data to enhance customer service and increase person-centric care.

Target Audience – General:  CEO / Administrator; DON / Nurse Manager; Resident Services / Social Services; Facilities; Wellness / Activities

Target Audience – Provider Types:  Life Plan Communities (CCRCs); Assisted Living / Residential Care; Nursing Home; Market Rate Independent Living; Home and Community Based Services, including Homecare

Thursday, 3:30 pm - 4:30 pm, Breakout Session

32) Dementia and Fall Risk Management: An Interprofessional, Value-Based Approach     1 CEU

Jeanne Copeland, M.S., CCC-SLP, RAC-CT, PNAP  |  Clinical Director, Powerback Rehabilitation

Sarah Cooper, PT, DPT, PT, DPT, Board-Certified Clinical Specialist in Geriatrics (GCS)  |  Clinical Director, Powerback Rehabilitation

Persons with dementia are two times more likely to fall than those without. Dementia may also be exacerbated following a fall. There is a growing demand for effective fall risk management for those with dementia which should involve interprofessional care. Practical techniques and applications will be examined to support this need.

Session Objectives:

• Define interprofessional practice and outline the roles and expectations of key team members in interprofessional fall risk management for persons with dementia.
• Examine fall risk factors and how dementia impacts those factors.
• Apply interprofessional approaches to develop meaningful intervention for fall risk management through case examples.

Target Audience – General:  CEO / Administrator; DON / Nurse Manager; Resident Services / Social Services; Wellness / Activities

Target Audience – Provider Types:  Life Plan Communities (CCRCs); Assisted Living / Residential Care; Nursing Home; Market Rate Independent Living; Affordable Housing; Adult Day Services; Home and Community Based Services, including Homecare; Behavioral Health

Thursday, 3:30 pm - 4:30 pm, Breakout Session

33) Leadership vs Management     1 CEU

Courtney Hanna, AA |  Regional Director of Business Development and Operations of Arizona, Advanced Health Institute

Whether you’re a manager, a leader, or both, learning to differentiate between the two roles can help you develop skills for each. In this presentation, we’ll help define leadership and management, outline some similarities between the roles, and highlight how they differ. We will also offer insight into staff retention through culture and leading through tough situations.

Session Objectives:

• Understanding the difference between Managing Staff and Leading Staff.
• Understanding organizational culture, its impact on staff morale, and how simply listening can improve culture.
• Recognize what constitutes facility risk and how to lead through at-risk situations.

Target Audience – General:  CEO / Administrator; DON / Nurse Manager; Resident Services / Social Services; Sales & Marketing; Wellness / Activities

Target Audience – Provider Types:  Assisted Living / Residential Care; Nursing Home