Wednesday, 1:00 pm - 1:30 pm, Welcome & Opening Remarks

1) Welcome to the 2023 Arizona LeadingAge Annual Conference     1 CEU

Pam Koester, MA  |  CEO, Arizona LeadingAge

Donna Taylor, MBA  |  President, Arizona LeadingAge, and Chief Operating Officer, Beatitudes Campus

To continue the valuable work that individuals contribute to our organizations every day, you must take care of yourself too. Arizona LeadingAge understands the challenges organizations have faced post-pandemic, and we want to help attendees refuel and refocus in the months ahead. However, breakthroughs don’t begin with baby steps. Aging services will continue to find innovative and creative ways to serve their residents. Attendees will connect with like-minded aging services professionals to replenish their mental and emotional coffers so they can return to work feeling ready for whatever comes next. In this presentation, we will discuss how to move our organizations and the field of aging services forward by envisioning our work without boundaries and limitless opportunities. Rediscover your passion for the aging services field, ignite your creativity, and seize today's unprecedented momentum to realize a limitless future in aging services.

Session Objectives:

• Explore the challenges aging services continues to face.
• Discuss and identify ways aging service will continue to revolutionize healthcare and housing services for Arizona's older adults.
• Understand methods to seize the unprecedented momentum to make Arizona the best place to age in the US.

Target Audience – General:  CEO / Administrator; DON / Nurse Manager; CFO / Finance; Resident Services / Social Services; Facilities; Wellness / Activities; Human Resources; Trustees; Dining; Residents; Sales & Marketing

Target Audience – Provider Types:  Life Plan Communities (CCRCs); Assisted Living / Residential Care; Market Rate Independent Living; Adult Day Services; Home and Community Based Services, including Homecare; Behavioral Health; Nursing Home; Affordable Housing

Wednesday, 1:30 pm - 3:00 pm, General Session

2)  The Future of Leadership     1.5 CEUs

Ralph Peterson, MSOL  |  Senior Care Leadership Consultant, Ralph Peterson LLC

The world is changing and the old models of leadership and long-standing rules of engagement and power, no longer work. In today’s workspaces, fluidity, transparency, and a shared, meaningful vision, has replaced the old rigid models of “because I said so,” mentality of leadership. In this Keynote, Ralph Peterson shares practical tools and techniques to help managers, at all levels, continue to be successful today, tomorrow, and into the future.

Session Objectives:

• Uncover the secret pitfalls of a fixed mindset.
• Learn how to create a culture for retention.
• Leverage your leadership team to create an environment for success.
• Create a meaningful and supportive work environment.
• Implement key fundamental strategies of leadership.

Target Audience – General:  CEO / Administrator; DON / Nurse Manager; Human Resources

Target Audience – Provider Types:  Life Plan Communities (CCRCs); Assisted Living / Residential Care; Nursing Home

Thursday, 9:00 am -  10:30 am, General Session

9) Hearts and Minds: How to Inspire Ethical Leadership and Behavior     1.5 CEUs

Melanie Lockwood Herman, JD  |  Executive Director, Nonprofit Risk Management Center

Thomas Edison is credited with saying that “Genius is one percent inspiration and ninety-nine percent perspiration.” The same ratio rings true for ethical leadership. We must first believe in and embrace the value and role of ethics before we can do the 99%--the hard work of building a culture where ethical behavior is second nature. This keynote will explore how some leaders stumble when they try to talk the talk about ethics. Learn what you can and must do to champion the compelling rationale for ethics before you inspire action and hard work to live up to ethical ideals.

Session Objectives:

• Develop a deeper understanding of the value and role of ethics.
• Learn how to champion the compelling rationale for ethics.
• Understand the steps that must be taken to live up to ethical ideals.

Target Audience – General:  CEO / Administrator; CFO / Finance; DON / Nurse Manager; Resident Services / Social Services; Sales & Marketing; Dining; Wellness / Activities; Facilities; Human Resources; Trustees; Residents

Target Audience – Provider Types:  Life Plan Communities (CCRCs); Assisted Living / Residential Care; Market Rate Independent Living; Adult Day Services; Home and Community Based Services, including Homecare; Behavioral Health; Nursing Home; Affordable Housing

45)  Friday, 11:00 am - 12:30 pm, General Session

Closing Keynote | Embracing a Limitless Future

     1.5 CEUs

Pam Koester, MA  |  CEO, Arizona LeadingAge

As we move forward in 2023, we move past where we have been and imagine where we can go in the future. Our collective power is made greater through sharing, learning, and collaboration - so join us as we envision a future with no boundaries and full of breakthroughs. In this session, we will get ideas and answers from those doing best practices in innovation, leadership, workforce, and advocacy. Breakthroughs don't begin with baby steps, and it is up to us to seize the opportunities present to make Arizona a better place to grow old.

Session Objectives:

• Understand the need for vision to guide purpose in the new path for aging services.
• Receive an insider's perspective on local policy for aging services.
• Explore opportunities to collaborative with aging services providers primarily functioning as non-profits or mission-based.
• Discuss best practices in innovation, leadership, workforce, and advocacy. 
• Identify ways Arizona can move forward to make the state a better place to grow old.
• Learn the progress the aging field has made over the past year.

Target Audience – General:  CEO / Administrator; Resident Services / Social Services; Human Resources; Residents; Dining; Wellness / Activities; Sales & Marketing; CFO / Finance; DON / Nurse Manager; Facilities; Trustees

Target Audience – Provider Types:  Life Plan Communities (CCRCs); Nursing Home; Affordable Housing; Home and Community Based Services, including Homecare; Behavioral Health; Market Rate Independent Living; Adult Day Services; Assisted Living / Residential Care

46)  Friday, 1:00 pm - 2:00 pm, General Session

Closing Remarks      1 CEU

Pam Koester, MA  |  CEO, Arizona LeadingAge

The path forward has shifted. What was normal, is not acceptable or realistic for the challenges faced by aging services providers today. In this session, we will share with attendees the vision for this next year’s policy efforts to educate lawmakers and oppose hurtful provider legislation, the development programs to educate today's workforce, and our continuing methods of collaboration.