2023 ANNUAL CONFERENCE

Conference Schedule at a Glance

Day 1:  Wednesday, May 17          

9:30am - 1:00pm

Registration; Conference Center Foyer

11:00am - 12:30pm

Exclusive Marketplace Connection ~ Invitation Only

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11:30am -  5:00pm

(0.5 CEU)

47A, B & C) Experience Room: Virtual Reality

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1:00pm - 1:30pm

General Session

(0.5 CEU)

1) Welcome to the Annual 2023 Conference | Pam Koester, CEO, Arizona LeadingAge; Donna Taylor, President 

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1:30pm - 3:00pm

General Session

 (1.5 CEUs)

2) The Future of Leadership | Ralph Peterson

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3:15pm - 4:45pm

Breakout Sessions

(1.5 CEUs)

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3)  Selling the Senior Living Experience | Michael Marlow

4)  Cybersecurity in Senior Living: Risk Management and Key Priorities | James Louis
5) Cultivating Connections – Creating a Culture of Fun | Michelle Bales & Rose Campbell

6) Behavioral Health and Older Adults: A Focus on Wellbeing | Tena Alonzo

7) Cultivating our Vibrant Workforce Future | Erin McKee

8) Solving for Stability: Building a Team for Retention | Ralph Peterson


5:00pm - 6:30pm

Exclusive Marketplace Connection Reception ~ Invitation Only

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Day 2: Thursday, May 18          

7:00am - 3:30pm Registration; Conference Center Foyer 
7:30am - 9:00am Continental Breakfast
7:30am - 9:00am

Exclusive Marketplace Connection ~ Invitation Only

more info

 8:00am - 6:00pm

(0.5 CEU) 

47A, B, & C) Experience Room: Virtual Reality

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9:00am - 10:30am

General Session

(1.5 CEUs)

9) Hearts and Minds: How to Inspire Ethical Leadership and Behavior | Melanie Lockwood Herman

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10:45am - 11:45am

Breakout Sessions

(1.5 CEUs)



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10) Forecasting, Financials + Foundations: Finding Stability Amidst Uncertainty | Elisa Bovee

11) Medication Concerns & Best Practice in the Skilled Nursing Facilities | Scott Stewart

12Brain Wellness: Keeping your Aging Mind Sharp! | Dr. Paul Bendheim & Gina Touch Mercer

13ADHS: Assisted Living Update | Tiffany Slater

14Employee Benefits: On-Site Housing & Childcare | Aimee Schmidt & Travis Le Duc

15) Resident Councils....Hear from the Presidents | John Smith, Annie Fugere, Katherine Lindstrom, Jo Ann Benzer, Ruth Crowley, & Melissa Frey


11:45am - 12:45pm Lunch… Food for Thought




1:00pm - 2:00pm

Breakout Sessions

(1 CEU)


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16)  It’s Always Too Early Until It’s Too Late; How Advance Directives Promote Patient-Centered Care | Carla Sutter

17) Transformational Projects – Strategizing Today for Tomorrow’s Communities | Jason Erdahl & Mark Miller

18) Navigating Claims Appeals with Medicare Advantage | Elisa Bovee

19) Top 10 Deficiencies in AL & Best Practices to Aid in Compliance | Courtney Hanna

20)  Governance in a New Era: How to Transform and Inspire Board Leadership | Melanie Lockwood Herman

21 Health Literacy: Effective Client Communication and Education | Kathleen Weissberg


2:00pm - 2:15pm Break



2:15pm - 3:15pm

Breakout Sessions

(1 CEU)


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22)  Aging Services Philanthropy Trends & What They Mean for You | Cedric Richner III, Carter Smitherman, & Irina Thompson

23The Looming Labor Crisis – A Tale of Two Perspectives | Bryant McCann

24 NCIA: Update | Jack Confer

25 Dementia and Pharmaceuticals: Things to Remember When Caring for Those Who Forget | Nathan Crapo

26 Lighting Technology and Strategies to Enhance Wellbeing | Lisa Warnock & LuAnn Thoma-Holec

27) Enhancing Engagement and Building Community Across the Aging Lifespan | Kyle Rand


3:15pm - 3:30pm Break



3:30pm - 4:30pm

Breakout Sessions

(1 CEU)


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28)  Beyond the Pizza Party: Staff Recognition to Impact Quality | Kathleen Weissberg

29) Building Healthy Sustainable Organizations | Daren Bell & Mary Munoz

30) Spark Engagement! | Tara Krantzman

31 Data + Technology = Boosted Resident Engagement | Emily Steedman

32) Dementia and Fall Risk Management: An Interprofessional, Value-Based Approach | Jeanne Copeland & Sarah Cooper

33) Leadership vs. Management | Courtney Hanna



Day 3:  Friday, May 19            

7:30am - 8:30am

Continental Breakfast

7:30am - 11:00am Registration; Conference Center Foyer

8:30am - 11:00am

(0.5 CEU) 

47A, B& C) Experience Room: Virtual Reality

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8:30am - 9:30am

Breakout Sessions

(1 CEU)


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34 So Many Leads, So Little Conversion: Using Data to Nurture Leads and Differentiate from the Competition | Melinda Gisbert

35)  Thinking Beyond the Spork! | Lish Vazquez

36)  ADHS: Behavioral Health Residential Update | Tiffany Slater

37 Voice Interactive Technology: The Future of Aging Services | Todd Carling & John Coyne

38) Fair Housing: Helping Older Adults Age in Community | Michelle Pinkowski & Jennifer Wassermann

39 Nonprofits and Lobbying: What’s Ok, What’s Not | Sam Coppersmith




9:45am - 10:45am

Breakout Sessions

(1 CEU)




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40)  LeadingAge National Policy Update: What’s Up in Washington? | Ruth Katz

41)  Making Music Together: An Intergenerational Musician-in-Resident Program | Lindsey Beagley

42 ADHS: Skilled Nursing Facility Update | Rosemary Gleason

43 Encourage, Inspire, and Empower: Leadership Musts for Effective Employee Engagement and Retention | Ronny Morris

44 Creating a Nursing Transition Coordinator Role for Residents Moving Through the Continuum of Care | Steve Kolnacki, Gail Lankow, & Christy Somner


11:00am - 12:30pm

General Session

(1.5 CEUs)

45)  Closing Keynote:  Embracing a Limitless Future Pam Koester, CEO, Arizona LeadingAge

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12:30pm - 1:00pm  Lunch

1:00pm - 2:00pm

General Session

(1 CEUs)

46)  Closing Remarks Pam Koester, CEO, Arizona LeadingAge

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2:00pm Conference Adjourned





Arizona LeadingAge is a 501(c)6 not-for-profit organization. 

3877 N. 7th Street, Ste. 280, Phoenix, Arizona 85014, 602.230.0026

© 2023 Arizona LeadingAge All Rights Reserved.


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